Question 1

What makes Vixen wigs glueless?

Accepted Answer

Glueless options use the band and cap features specified for the unit. Review the listing and selected options; band, comb, and lace preparation choices can vary.

Question 2

Is the hair raw or virgin?

Accepted Answer

We offer both raw and luxury virgin human hair — each unit's listing tells you exactly which hair it uses. Both can be lifted, dyed, and styled with heat.

Question 3

What lace do you use?

Accepted Answer

Available lace types and sizes are shown in each listing or the custom wig builder. Confirm your selection before ordering.

Question 4

What densities do you offer?

Accepted Answer

Check the specifications for your chosen unit. Contact us before ordering if the density you want is not listed.

Question 5

Will the lace match my skin?

Accepted Answer

Lace appearance varies with skin tone, fit, lighting, and finishing touches. Contact us for help choosing from the listed options.

Question 6

How do I measure my head?

Accepted Answer

Wrap a soft tape measure around the circumference of your head — over the forehead, around the nape, and behind the ears. Most clients fall between 21.5" and 23". A how-to video is on the Build Your Wig page.

Question 7

How long does install take?

Accepted Answer

Custom wigs are constructed on a sewing machine with pre-plucked hairlines, bleached knots and professional styling. Premade wigs arrive unstyled, without those preparation services. Your “20-second beauty moment” is aspirational marketing for applicable glueless units, not a timed promise. Actual time varies with fit, experience and finishing touches.

Question 8

Can I install it myself if I'm a beginner?

Accepted Answer

Custom wigs arrive professionally styled; review the unit’s band and lace options. Premade wigs require preparation and styling by you or your stylist. Contact us for help choosing.

Question 9

Can I book a professional install?

Accepted Answer

Yes — book directly at thehairvixens.as.me to reserve a Vixen studio install in Greenville, SC.

Question 10

Can I customize length, color, and density?

Accepted Answer

Use Build Your Dream Wig to select available lace, texture, length, color, and cap options. Contact us for specifications not offered in the builder.

Question 11

What add-ons do you offer?

Accepted Answer

Available paid upgrades and their charges are displayed for your chosen wig. Review selected upgrades in your bag before checkout.

Question 12

Do you do custom colors?

Accepted Answer

Yes — including hand-painted highlights, bombshell blonde, ginger, and full custom-mixed shades. Color work is quoted by your colorist.

Question 13

How long until my unit ships?

Accepted Answer

Custom wig production takes 10–20 business days after your order is confirmed and payment is received, plus carrier transit. Confirm premade wig, bundle and closure processing times with us before ordering.

Question 14

How is shipping handled?

Accepted Answer

U.S. orders ship via tracked courier. Shipping rates are calculated at checkout, including international orders.

Question 15

Will I get production updates?

Accepted Answer

Once your unit ships, you will receive shipping confirmation with tracking information. Contact us with your order number if you need help.

Question 16

Do you offer payment plans?

Accepted Answer

Available payment methods are displayed at Shopify checkout. If a financing option is offered, review that provider’s eligibility requirements, rates, and repayment terms before selecting it.

Question 17

What is your return policy?

Accepted Answer

Custom wigs are final sale once production begins — every unit is built to your specifications. Eligible unworn, unaltered ready-to-ship wigs may be returned with authorization if you request a return within 7 calendar days of delivery. Digital products are non-refundable once accessed. Full terms are in our Return, Refund & Cancellation Policy.

Question 18

Can I cancel my order?

Accepted Answer

Yes — within 12 hours of purchase, before production begins. Email info@thehairvixens.com with your order number. Custom orders are final sale once production begins; assistance for incorrect or defective orders and applicable consumer rights remain unchanged.

Question 19

What if my unit arrives damaged or incorrect?

Accepted Answer

Contact us promptly — preferably within 7 calendar days of delivery — with your order number, a description, and clear photos of the item and packaging. We will arrange a correction, replacement, or refund depending on the circumstances, and we cover reasonable standard return and replacement shipping when the issue results from our error or a defective product.

Question 20

What if my wig feels too tight or too loose?

Accepted Answer

Start with a complimentary fit review for your The Hair Vixens wig. Contact us within 7 calendar days of delivery and before cutting lace, applying adhesive, altering the cap, or having another stylist modify the wig. We will review your concern, confirmed order specifications, current measurements, and any requested photos or video, including guidance on existing adjustable features.

Question 21

How much do fit adjustments cost?

Accepted Answer

Initial fit reviews are complimentary. Adjustable band tightening or replacement is $25; minor cap reduction is $45; more involved cap reconstruction starts at $85; a new cap or complete remake requires an individual quote. Suitability depends on assessment. We quote the actual scope, disclose separate shipping charges, and require your approval and payment before paid work begins. Fees are not automatically combined.

Question 22

What if I submitted incorrect measurements?

Accepted Answer

If your wig matches your confirmed order specifications but incorrect measurements or an incorrect cap size were submitted, the applicable adjustment fee and shipping both ways are your responsibility. Requests to change the fit after purchase may also require a paid adjustment.

Question 23

What if The Hair Vixens made a sizing error?

Accepted Answer

If our review confirms that your wig was made incorrectly compared with your confirmed order measurements or cap specifications, we will correct the issue at no additional charge and cover standard return and reshipping costs. Paid adjustment prices do not apply to correcting a verified error on our end. If an adjustment cannot resolve it, we will discuss the appropriate next step. Your applicable legal rights remain unchanged.

Question 24

Can you make my wig cap larger?

Accepted Answer

Not every wig can be resized. Making a cap larger is often more limited than making it smaller and may require a new cap or complete remake. We cannot guarantee that existing hair, lace, or cap can be reused. We will discuss available options before proceeding.

Question 25

Can I request an adjustment after 7 days?

Accepted Answer

Requests received after the initial 7-calendar-day reporting window may still be considered as paid services, subject to assessment. This does not limit rights provided by applicable law.

Question 26

Who pays for shipping?

Accepted Answer

For a verified error on our end, we cover standard return and reshipping costs. If incorrect measurements or cap size were submitted, you pay shipping both ways and any applicable adjustment fee. We disclose shipping before paid work and explain any necessary in-person inspection before you ship. If the wig cannot be adjusted, you remain responsible for return shipping unless the issue resulted from our error or applicable law requires otherwise. Obtain return instructions before shipping; the wig must be clean, dry, and free of adhesive or product buildup.

Question 27

How long will an adjustment take?

Accepted Answer

Assessment and adjustment timing varies with the work required and current availability. We will provide an estimated turnaround after reviewing the request.

Question 28

Are the digital products delivered instantly?

Accepted Answer

Yes. The Vendor List and Wig CEO Blueprint arrive in your inbox the moment your order confirms.

Question 29

Do you mentor women launching their own wig houses?

Accepted Answer

We do. The Wig CEO Blueprint is the private playbook behind The Hair Vixens — sourcing, pricing, branding, and concierge fulfillment, handed over without gatekeeping.

The Vixen FAQ

The Unit

Sizing & Install

Customization & Add-Ons

Production & Shipping

Payments & Returns

Wig Fit Adjustments

The Vixen Library

Still have questions?