Wig Fit Adjustment Policy

These services and prices are for The Hair Vixens wigs.

Please follow our measurement guide and double-check your measurements before submitting them. Custom wigs are made using the measurements or cap size confirmed with your order. A snug, secure fit may feel different from the fit of a standard retail wig.

If our review confirms that your wig was made incorrectly compared with your confirmed order measurements or cap specifications, we will correct the issue at no additional charge and cover standard return and reshipping costs. The paid adjustment prices do not apply to correcting a verified error on our end. If an adjustment cannot resolve the issue, we will discuss the appropriate next step with you.

If your wig matches the confirmed order specifications but incorrect measurements or an incorrect cap size were submitted, the applicable adjustment fee and shipping both ways are the customer’s responsibility. Requests to change the fit after purchase may also require a paid adjustment.

We will explain the proposed work, adjustment price, and shipping charges before beginning any paid work. Paid adjustments require customer approval and payment before work starts. If an in-person inspection is necessary to determine feasibility or pricing, we will explain this before the customer ships the wig. If the wig cannot be adjusted, the customer remains responsible for return shipping unless the issue resulted from our error or applicable law requires otherwise.

We do not automatically combine service fees. We quote the actual scope of work and clearly disclose any separate charges.

Not every wig can be resized. Making a cap larger is often more limited than making it smaller and may require a new cap or complete remake. We cannot guarantee that the existing hair, lace, or cap can be reused. We will discuss available options before proceeding.

Contact us within 7 calendar days of delivery for concerns about the fit of a newly delivered order. Please contact us before cutting lace, applying adhesive, altering the cap, or having another stylist modify the wig, because alterations may limit our ability to assess or correct the issue.

Wigs sent for assessment must be clean, dry, and free of adhesive or product buildup. Obtain return instructions before shipping.

Requests received after the initial 7-day reporting window may still be considered as paid services, subject to assessment. This does not limit rights provided by applicable law.

Assessment and adjustment timing varies with the work required and current availability. We will provide an estimated turnaround after reviewing the request.

Use the Contact page and include your order number, a description of the fit concern, and your current head measurements. We may request photos or a brief video to help assess the issue. Please wait for return instructions before shipping your wig.

A fit adjustment request does not automatically qualify an order for a return or refund. Our other store policies continue to apply. This policy does not limit any rights provided by applicable law.