Shipping Policy
Last updated: November 3, 2026
1. Processing & Production
Custom wigs are made to order, using the specifications confirmed for the order. Production begins only after your order is confirmed and payment is received. Ready-to-wear preparation does not mean an item is ready to ship; check the listing’s fulfillment details.
2. Shipping Timeframe
Custom wig production takes 10–20 business days after your order is confirmed and payment is received. This window covers production only — shipping time is additional and begins once your unit ships. Business days are Monday through Friday, excluding federal holidays. Once your unit ships, you will receive a confirmation email with tracking information so you can follow its journey to your door.
3. Shipping Methods & Carriers
We partner with trusted carriers including USPS, UPS, and FedEx to deliver your unit safely. Shipping rates are calculated at checkout based on your order and delivery address. Expedited shipping options may be available at checkout for an additional fee. Delivery to P.O. boxes, APO/FPO addresses, and international destinations may require extended transit times.
4. Order Changes & Cancellations
Cancellation is available within 12 hours of purchase and before production, customization, or shipment begins, as explained in our Return, Refund & Cancellation Policy. Custom orders are final sale once production begins. Please review your order carefully before checkout. These terms do not limit applicable consumer rights.
5. Returns & Refunds
Custom wigs are final sale once production begins — each piece is made specifically for you and cannot be resold. Eligible unworn, unaltered ready-to-ship wigs may be returned with authorization within 7 calendar days of delivery. Complete terms are outlined in our Return, Refund & Cancellation Policy, which governs all returns, refunds, and cancellations.
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the delivery date (or expected delivery date for lost packages) at info@thehairvixens.com. We will file a claim with the carrier on your behalf and work to resolve the issue. Photo documentation of any damage is required for us to process a replacement or insurance claim.
7. Incorrect Shipping Address
You are responsible for providing an accurate and complete shipping address at checkout. If an incorrect address is provided and the package is delivered to that address, The Hair Vixens is not liable. If the package is returned to us due to an address error, you will be responsible for the cost of reshipment.
8. Contact Us
For any shipping-related questions or concerns, reach out to us at info@thehairvixens.com or through our Contact page. Our concierge team is here to assist you.
Need help choosing your size or understanding your order? Contact us before purchasing.
info@thehairvixens.com